Answers

• What are the basic systems requirements to run Virtually Jenna?
  
  

  System Requirements

  • Microsoft™ Windows VISTA/XP/ME/2000/98/NT4 (Latest Service Packs)

  We strongly recommend that you download and install the latest drivers for your video adapter from the manufacturer or Windows Update.

  We also recommend not running any other applications at the same time with the plugin to increase the speed of the animation.

  Recommended Hardware Requirements

  • Pentium III or compatible AMD Processor (300 Mhz or higher)
  • 32 MB 3D Graphics accelerator with support for OpenGL or Direct X
  • 256MB SYSTEM RAM

  If your PC is below the requirements you might still be able to use the Virtually Jenna software, however your video quality and speed will suffer.

  
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• Is the Virtually Jenna software available on CD/DVD?
  
  No, currently the Virtually Jenna software is only available online with regular updates. A version on CD/DVD is not planned yet, but may be considered in the future. As soon as there are any news they will be announced on the website.
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• I have downloaded Virtually Jenna software, but when installing an error message appears saying that the file is corrupted or damaged by a virus.
  
  In some cases when downloading files transfer errors may occur. In this case just try it again later. Virtually Jenna software products are always checked before being released and guaranteed to be 100% free of viruses. But it is always advisable to check your hard disk with a current anti-virus software, in case other programs on your PC have caused an infection.
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• The Virtually Jenna software crashes when starting, or the PC hangs completely!
  
  In most of the cases crashes (esp. of the whole PC) are caused by older or incompatible graphic adapters. We strongly recommend that you download and install the latest graphics drivers (including OpenGL or Direct X support! ) for your graphic adapter.
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• Virtually Jenna software takes a lot of time to load as if nothing is happening.
  
  

  When starting the Virtually Jenna software new scenes and models must be downloaded for the first time. When selecting new scenes/models that you did not use before, new files are downloaded automatically. This can take some time depending on the speed of your PC and internet connection. The next startup is much faster, because these files are already available locally.

  Please note that the Virtually Jenna software requires at least 32MB of video memory to run. If your card is below this spec you might still be able to play the game, however your video quality and speed will suffer drastically!

  
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• If I want to login to the members area I am only redirected to the signup page!
  
  This is a known issue with Microsoft Explorer.
  Please do as follows:
  
  • Go to Tools / Internet Options.
  • Click on security and then on "Custom Level".
  • Scroll down to "User Authentication"
  • Click on "Automatic logon only in Intranet zone"
  • Click "OK"
  • Retry entering the site.
  
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• When starting the software I get the message 'A connection-attempt with the server failed....'
  
  

  In this case please fill out a trouble report with a detailed description of your problem. Please indicate, when and where exactly the problem occurs. Are there any error messages? If yes, which?

  Send the trouble report with the file "Virtually Jenna.log" attached and your correct email address.

  To attach the log file please click on the "Browse..." button and select "Virtually Jenna.log" in the correct directory where you installed the application
  (e.g. "C:\Program Files\thriXXX\Virtually Jenna\Logs").

  Our support team will try to help you as soon as possible.

  
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• I have a problem that is not described here, or could not be solved with the hints?
  
  If you are getting the following message 'A connection-attempt with the server failed. Retry later, check your internet connection and/or firewall settings. If this problem persists contact our support.' do the following:
  
  - Check if you are using a firewall (e.g. Windows XP SP2) which is blocking the internet access of the thriXXX software. Allow access of the thriXXX software if necessary (Port 80).
  Check out http://support.microsoft.com/default.aspx?scid=kb;en-us;875357 for more information.
  
  - Check if you are using a Proxy. This might cause problems transferring some data. Disable if necessary. Please do as follows:
  • Go to Tools / Internet Options.
  • Click on "Connections" and then on "LAN Settings".
  • disable the "Use a proxy server for your LAN" checkbox
  • Click "OK" 2 times
  • Retry entering the site.
  
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